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All bookings are subject to these conditions which are deemed to have been accepted in full by the guest and all persons in the booking.<\/span><\/p>\n PAYMENT AND BOOKING TERMS<\/strong><\/span><\/p>\n Once you reserve the apartment, a deposit of 30% of the rental rate is due within 7 days of booking confirmation. Failure to pay the deposit within this period will result in your booking being cancelled. The balance due of rent must be paid in full 4 weeks prior to your arrival.<\/span><\/p>\n If the booking is made within 4 weeks of arrival, then full payment must be made at the time of booking.<\/span><\/p>\n FORM OF PAYMENT<\/strong><\/span><\/p>\n All payments prior to your arrival date shall be paid by bank transfer, unless otherwise agreed. Bank account details will be provided once the booking request has been confirmed.<\/span><\/p>\n When arranging an international payment into our bank account for your apartment rental the Payee is responsible for the payment of any associated bank charges charged by either the Payee or the Beneficiary bank.<\/span><\/p>\n Security deposit shall be paid locally in cash.<\/span><\/p>\n SECURITY DEPOSIT<\/strong><\/span><\/p>\n A refundable security deposit of \u00a3100 or \u20ac 100 per week rent will be charged on arrival day to cover any breakage or damage whilst staying in the apartment. The security deposit will be returned to the guest on check out day, provided there are no damages, missing items, no additional cleaning for abnormal dirt and no other outstanding charges. In case of any breakages for which the costs cannot be determined immediately and exactly, delays in returning the deposit up to 4 weeks may be caused.<\/span><\/p>\n CANCELLATION POLICY<\/strong><\/span><\/p>\n All cancellations or changes must be made via email. Cancellations or changes by phone are not accepted.<\/span><\/p>\n Deposits are non-refundable for cancellations received within:<\/span><\/p>\n All refunds will be paid back less a \u20ac 30.00 administration charge.<\/span><\/p>\n Refunds are not offered for no-shows.<\/span><\/p>\n Should guests leave the apartment prior to their original departure date, the charge will be 3 unused nights, in addition to the nights already utilized.\u00a0<\/span><\/p>\n The owner reserves the right to cancel the booking if the balance payable is not received 4 weeks prior to arrival. If through circumstances beyond the owner\u2019s control it is necessary to cancel the rental agreement, the owner will refund any monies paid by the guest, without interest or further compensation.<\/span><\/p>\n Owner encourages all guests to acquire Travel Insurance.<\/span><\/p>\n NUMBER & IDENTITY OF GUESTS<\/strong><\/span><\/p>\n All guests should inform owner of the number of guests in the booking.<\/span><\/p>\n Only those persons indicated in the booking made by the guest may enter the apartment, unless an alternative agreement has been reached with owner.<\/span><\/p>\n Should a group \/ individual misrepresent themselves, they will be required to vacate the apartment without refund.<\/span><\/p>\n ARRIVAL\/DEPARTURE<\/strong><\/span><\/p>\n Preparation for arrival <\/strong><\/span><\/p>\n Please ensure that you provide the owner with your correct arrival time to plan your check-in and keep your contact person informed of any changes or delays.<\/span><\/p>\n Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time.<\/span><\/p>\n Your confirmation email clearly states where you can find your contact person on the day of your arrival.<\/span><\/p>\n Arrival day <\/strong><\/span><\/p>\n You should call your contact person when you arrive at the airport (or 1 hour prior to arriving in Estepona by car). Meeting point will be the complex gate to the apartment, where our representative will receive you and give you the keys, as well as further apartment information.<\/span><\/p>\n The apartment will be available as of 15:00h, however we will always try to accommodate guests arriving early if we possibly can. It is extremely important that we have your correct arrival time.<\/span><\/p>\n Check-in is between 15.00h and 20.00h. If you are arriving after 21.00h, there is a late check-in fee of \u20ac 30.<\/span><\/p>\n Your departure from the apartment<\/strong><\/span><\/p>\n You should leave the apartment before or at 12:00h. Leaving after 12:00h without prior authorization will be penalized.<\/span><\/p>\n If you need to leave the apartment at a later time, please ask if this is possible at check-in. We will try to meet your request if we do not have an early arrival the following day. If it is possible, you may stay in the apartment until 18:00h but this will be subject to an additional charge of 50% of the apartment rental price per night. Leaving any time after 18:00h will entail an additional charge corresponding to the full rental price per night of the apartment.<\/span><\/p>\n On the day of your departure you should leave the apartment clean and tidy with all waste correctly disposed of. Keys to be returned to contact person after check-out inspection and return of security deposit, where applicable. When leaving, close the door behind you after making sure that you have all your personal belongings with you.<\/span><\/p>\n \u00a0<\/strong><\/span>KEYS AND LOCAL CONTACT NUMBERS<\/strong><\/span><\/span><\/p>\n Instructions for key collection will be sent once the total balance of rent is settled, together with a local contact telephone number of a representative.<\/span><\/p>\n Guests shall acknowledge the receipts of the necessary keys from the owner and\/or their representatives. Replacement of lost keys costs \u20ac 50,00 – \u20ac 200,00.<\/span><\/p>\n Pool area gate passes will be charged at replacement cost.<\/span><\/p>\n CLIENTS RESPONSIBILITIES <\/strong><\/span><\/p>\n The apartment will have been cleaned prior to guests arrival.<\/span><\/p>\n Guests must keep the apartment and all furniture, facilities and equipment in the same state of repair and condition as at the start of their stay. At the end of the hire period, the property and its contents, including all equipment, furniture, utensils, etc. must be left clean and tidy which includes the crockery and cutlery cleaned and stored in the appropriate cupboards and ensure that the cooker, oven, fridge,\u00a0 washing machine and microwave are clean. BBQ must be left clean and all rubbish needs to be cleared away from the property and placed in the outside garbage disposal. A cost of \u20ac 20 will be deducted from the security deposit should it be necessary for the housekeeping staff to either clean the BBQ or discard any rubbish that has been left after the apartment has been vacated.<\/span><\/p>\n Guests are responsible for all damage or loss which occurs to the property or its contents during their occupation and will be responsible for paying appropriate compensation to the owner in case of any damage.<\/span><\/p>\n PERSONAL GUEST BELONGINGS<\/strong><\/span><\/p>\n Personal belongings left by guests after departure of the apartment agreement will be removed by the owner, if necessary at the expense of the guest in question. (\u20ac 75,00). \u00a0Guests are considered to have relinquished all rights relating to these belongings, unless it is obvious from the nature of these belongings that such is the opposite. The owner has no liability regarding these belongings.<\/span><\/p>\n SECURITY<\/strong><\/span><\/p>\n Guests are responsible for the security of their apartment during occupancy. Guests must keep all windows and doors locked securely and A\/C\u2019s switched off at all times when not on the premises.<\/span><\/p>\n Any valuables left at the property are at guest’s own risk. The owner is not responsible for loss or breakage of guest’s personal goods. It is guest’s responsibility to advise the owner immediately in case of burglary. The owner accepts no responsibility for any loss or damage due to theft or any security related incident however caused.<\/span><\/p>\n TRAVEL DOCUMENTS<\/strong><\/span><\/p>\n It is the responsibility of the guests to ensure that all those travelling in the booking have complied fully with all passport (and visa) requirements in place at the time of travel. Any failure in this respect may result in their travel arrangements being amended and\/or curtailed with consequential losses in respect of the apartment booking. In such circumstances no liability attaches itself to the owner.<\/span><\/p>\n RIGHTS OF ACCESS<\/strong><\/span><\/p>\n The owner of the apartment and\/or their representatives shall be allowed free access to the apartment at any reasonable time during the holiday occupancy for the purpose of linen changes, inspection of the property, maintenance or in case of emergencies, e. g. failure of any facilities.<\/span><\/p>\n \u00a0<\/strong><\/span>SWIMMING POOL AREA<\/strong><\/span><\/span><\/p>\n Use of the swimming pool is at the guest\u2019s own risk. Guests are specifically advised not to allow unsupervised children near the pool. No glass of any kind is allowed in the pool area.<\/span><\/p>\n SMOKING POLICY<\/strong><\/span><\/p>\n Smoking is not permitted anywhere in the apartment. However, guests may smoke on the terrace. Ashtrays are provided for guests use.<\/span><\/p>\n If guests are found to have smoked inside the apartment, the full security deposit will be forfeited to cover the costs of cleaning the Air Conditioning System and fumigating furnishings etc. The owner reserves the right to pursue the lead client for any additional charges as a result of having to relocate future guests whilst the apartment is being cleaned and fumigated.<\/span><\/p>\n PETS<\/strong><\/span><\/p>\n Pets of any kind are NOT allowed.\u00a0 A pet, or evidence of a pet, found in the apartment will cause immediate eviction, and the guest’s rent and deposit will be forfeited to cover the costs of professional cleaning the carpets and furnishings etc.<\/span><\/p>\n Persons traveling with and requiring a Service Animal have special rights. An individual agreement will be made with owner.<\/span><\/p>\n DRUGS & HAZARDOUS MATERIALS<\/strong><\/span><\/p>\n Guest and members of the booking shall not use or permit to be brought into the apartment any illegal substances, inflammable fluids or other explosives or articles deemed hazardous to life, limb or property.<\/span><\/p>\n LIABILITY<\/strong><\/span><\/p>\n No liability is accepted by the owner for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the apartment or pool.<\/span><\/p>\n The owner cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by \u2018force majeure\u2019. In these Terms and Conditions, \u2018force majeure\u2019 means any event which we could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial disputes, natural disasters, fire, acts of God, terrorist activities, quarantine, epidemics, weather conditions, government action or other events outside our control.<\/span><\/p>\n BUILDING WORK<\/strong><\/span><\/p>\n In the event of building works taking place by local authorities, private developers or neighbors, it is important to note that the owner is not responsible for such work, is unable to stop such work taking place or unable to control the level of noise, neither can the owner be responsible for any building works that take place during a holiday.<\/span><\/p>\n COMPLAINTS<\/strong><\/span><\/p>\n In the unlikely event that guests have a complaint about the apartment or its contents whilst on holiday, it must be reported immediately to the owner or his representative who will take reasonable steps to resolve the matter. The owner shall have no liability for any complaint submitted after the completion of the hire period. Subjective opinions are not considered as a complaint, for example complaining that the beds are not comfortable. This may be one person’s opinion but not the opinion of someone else.\u00a0 If a guest chooses to leave the apartment over a subjective issue he must take responsibility for his decision as no refund will be considered in this situation.<\/span><\/p>\n No refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, water, internet, pool filtration systems, air conditioning, television, appliances, etc. It is the guest’s obligation to report any problems or damage to the apartment immediately.<\/span><\/p>\n LAW AND JURISDICTION<\/strong><\/span><\/p>\n Should the guest fail to comply with any of the aforementioned Terms and Conditions, owner reserves the right to ask the client to leave the apartment, and the client in question cannot request any form of compensation.<\/span><\/p>\n This agreement between the owner and guests shall be subject to the jurisdiction of the Courts of Malaga, Spain.<\/span><\/p>\n 2020<\/span><\/p>\n \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":" All bookings are subject to these conditions which are deemed to have been accepted in full by the guest and all persons in the booking. PAYMENT AND BOOKING TERMS Once you reserve the apartment, a deposit of 30% of the rental rate is due within 7 days of booking confirmation. Failure to pay the deposit […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":21,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-310","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=\/wp\/v2\/pages\/310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=310"}],"version-history":[{"count":15,"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=\/wp\/v2\/pages\/310\/revisions"}],"predecessor-version":[{"id":526,"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=\/wp\/v2\/pages\/310\/revisions\/526"}],"up":[{"embeddable":true,"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=\/wp\/v2\/pages\/21"}],"wp:attachment":[{"href":"https:\/\/estepona-solstay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n